Customer Service Representative (CSR)

Roles & Responsibilities

At our core, we are passionate about wellness, beauty and delivering exceptional customers experiences. We offer a supportive environment, structured opportunities for career growth and attractive team perks. Below are the current open positions available across our outlets and headquarters.

About The Role

Our Customer Service Representatives are the primary bridge between our brand and our customers. Managing incoming inquiries, bookings and feedback, you will ensure every customer experiences smooth, warm and professional service across all touchpoints.

Key Responsibilities

• Handle multi-channel communications (WhatsApp, calls, social media DMs, email) to manage appointments and inquiries.
• Provide clear, helpful information on services, active promotions and center policies.
• Resolve customers feedback efficiently or escalate complex inquiries to management promptly.
• Maintain accurate customer records, booking calendars and payment entries in our management system.
• upport customer retention efforts through friendly follow-ups and appointment reminders.

Requirements

• Open to candidates with an SPM, Diploma or Degree in any discipline. While experience in customer service or hospitality is a plus, fresh graduates and individuals with no prior experience are warmly welcome. A full in-house training will be provided.
• Strong spoken and written communication skills in English and Bahasa Malaysia (Mandarin is an added bonus).
• Basic computer literacy and quick adaptability to booking systems.
• Patient, solutions-oriented mindset with high emotional intelligence.